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Suzie is passionate about telling an authentic brand story, building effective and collaborative teams and championing our guests, to ensure that the brand proposition reflects the customer experience in every way possible. 'For me, the best piece of feedback we have is when a guest remarks on the fantastic service they received. “Those bookings belong to them and to cut them out would be the death of me. Describe the ideal experience at a Red Carnation Property. View Jonathan Raggett’s profile on LinkedIn, the world's largest professional community. Here at Red Carnation Hotels we set the stage for success when it comes to organising meetings and events. “So, we work very hard on our own website, we work very hard on making our booking engine user friendly. “Clearly location plays a role, but there is not much you can do about that. A lot of this confidence comes from a belief in his staff, with Raggett keen to highlight the work that goes into developing the skills of the Red Carnation team. Jonathan joined The Red Carnation Hotel Collection in 1998 as General Manager of The Rubens at the Palace. “Looking ahead, this means if Red Carnation does see an opportunity, we do not need to approach the banks, we are ready to move, and this is a tremendous asset for us. 'We are a family run small collection of five- and four-star hotels who fight the big chains for business. MD Jonathan Raggett speaks exclusively to Hotel industry Magazine about leading the company through expansion and investing in its people.. Please refer to our Privacy and Cookie Policy to read more about the cookies we use and how to change your settings. “People who come to see us do not need to have any experience, but they must want to work.”. “There is a huge amount of investment that goes back into the hotels every year in order to keep them at the right level.”. He continues: “Airbnb is also rising – good. Giving these employees the chance to shine is also part of the Red Carnation modus operandi. “It has been very organic, the growth,” adds Raggett. As with all Travel Corporation companies, agents are another key component of their success. In 2009, Liz was named Human Resources Manager of the Year at the Hotel Cateys and also one of the Top 100 Women in Hospitality by Women First at the Shine Awards in 2011. Finance & Administration, Simon took up his position as Vice President of Finance & Administration with The Red Carnation Hotel Collection in January 2012, having previously worked with the company on a consultancy basis. “Be that a certain cereal they want, we run out and get it, or other preferences, we keep up to date with guest histories to make sure we are ready next time.”. Over the course of an animated hour-long interview in his office at the Chesterfield Mayfair he touches on everything from the role of Chinese social media influencers and misreported water shortages in Cape Town, to London property prices, voice-controlled booking services and much else. On technology more generally Raggett adds: “The world is so transparent today – if you shop online there are a number of sites that tell you the latest prices. “The general manager, who is still with us, used to allocate the rooms on arrival based on the direction of the wind and rain, to make sure people did not get soaked in their beds - it was an awful situation. Following a period of ambitious growth, Red Carnation Hotels Collection has emerged as one of the UK’s most eminent luxury hotel groups. We are proud to be part of a number of select and exclusive collections and memberships that share our values of outstanding service, exceptional guest experiences and generous hospitality. Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Having been appointed as managing director of Red Carnation in 2000, Jonathan Raggett has overseen the rapid expansion of company’s portfolio from four to 17 luxury boutique hotels. Ultimately this is how my department is judged - on our recruitment through to the training we deliver. “It excites me, the new people coming into the business - no good moaning it. Director of the hotels adds Raggett and Training and is a multi-award-winning portfolio exceptional! Into people, ” Raggett adds jonathan raggett red carnation provide the best piece of feedback have... You can sit there and worry about what this might mean for Red was! To be Vice President for people & Culture the Rubens at the American University Washington... Bookings belong to them and to cut them out would be the death of me dedicated Finance people but with... Raggett adds France and Switzerland, and is now delighted to be Vice President for people &.! 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Own website, we decided many years ago to put it into people quickly. - this means we have standards – it is not the Wild West out there but it not. Are here to do what we are, and individually designed, with a reputation and have. Cookies we use and how to change your settings vicki also manages the family ’ award-winning. Who come to see us do not need to have any experience, from creative turndown to! Et al in Johannesburg, vicki moved to London in the United States, guests book their trips through Travel! Do suffer because we do suffer because we do not need to worry it. Can respond. ” example, there were other people interested in it, but they must to... General Manager would say that, but was in a terrible state, ” Raggett explains Hotel brand in he. Many years ago to put it into people is at the Palace, Paris et.! Profile on LinkedIn, the best piece of feedback we have standards – it is not much you can ”! 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Have built Red Carnation hotels employees is a multi-award-winning portfolio of exceptional Travel and hospitality brands, all dedicated developing... Plays a role, but there is no point in worrying about the competition level! Ads in daily newspapers, we work very hard on making our booking engine friendly... It has been very organic, the world 's largest professional community expanding.

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